Terms of Delivery Service
Our delivery service is performed for the convenience of our customers and we always do our best to ensure that our service is efficient and convenient. However we do have a few conditions on our delivery service.
Our delivery fee is a standard $4.
– Day & Time
All of our deliveries are done on set delivery days for set areas. For the efficiency of our service we cannot deliver to you on any other day other than those set.
A 2 hour time frame can be given for your delivery area. If you require this time frame please contact us. We do always try our best to be on time every time but unfortunately there are circumstances out of our control. If you have an appointment or won’t be home please contact us so we can do our best to accomodate your needs.
-Authority to leave
On checkout of your order you will be required to answer an authority to leave option. If your order has been paid for and you have marked ‘yes’ on this authority your order will be left at your address. If you have not left an esky out or instructed us on where to leave your order it will be left nearby to your front door. We will do our best to leave it in the shade and in a safe place.
However we can not be responsible for your order once it has been delivered if you have authorised us to leave. If you are concerned about your order please select the option for us to pack your order in ice and please leave instructions of where you would like your order to be placed. We are more than happy to ‘take it around the back and leave it under the patio’ or ‘hide it behind the bushes by the front door’. We are very accomodating so please just ask!
– Undelivered orders
In the event that you are not home to receive your order and you have not made arrangements with us for payment we will return your order to our store. You will then be required to collect your order from our store. If you wish to have your order redelivered on the next scheduled delivery day for your area it will incur a delivery fee of $8.95. This fee will be charged no matter the cost of the order. In the event that your orders are undelivered on numerous occasions we may be unable to make further deliveries to your address.
– Minimum Spend
A minimum spend of $35 is required for all online orders
Afterpay, Humm and Zippay require a higher minimum spend.
Meat pack substitutions
Our meat packs are carefully set out to ensure you get the best value for your money whilst incorporating a wide range of products. We understand that some items may not be to everyone taste an therefore we allow 1 substitution per pack. This substitution will be for equivalent value of the item originally included in the pack. For example, if you are swapping out 1kg of chicken drumsticks for chicken breast you will NOT receive a full kg of breast due to the price difference. You will receive the equivalent value.
Please note, in the event that you list more than one substitution only the first will be honoured.
If you or your family have allergies please contact the store to see how we can help in this situation, allowances will be made.
Weekly value packs
Our Weekly value packs are changed each and every Sunday unless otherwise advised. In the event that a product is sold out a product of similar value will be substituted. Unfortunately if this happens we can’t notify each and every customer.
The current pack for the relative week is the only pack available for order at that price. If you wish to order a previous weeks pack you can do so but it will be at standard retail price not the discounted price.
Afterpay, Zippay, Humm and PayPal
Afterpay, Humm and Zippay payment methods are only offered for orders with a total cart value of $180 or more. PayPal is offered on all cart values. Delivery or pickup in store is available. If for some reason you require us to cancel your order your order will be refunded less a handling fee. These fee’s equate to 6.5% of the total order value. Please make sure you check if we deliver to your area or you can collect prior to placing your order so you do not incur these fees on cancellation.
Claims on products
If for whatever reason your order is not up to scratch or you think there is something wrong please ring us ASAP. We endeavour to produce each and every order to the highest quality. But at the end of the day we are only human and sometimes mistakes are made. All of our orders are packed for you fresh for each delivery. And we have our meat delivered from our wholesalers daily to ensure freshness. If you have a concern with your product please contact us within 24hrs of receiving your order to notify us of the issue. We will then arrange something with you to resolve the issue. Please note, we cannot be responsible for orders left out all day if you have given us ‘authority to leave’.
Claims made after this 24hr period will not be acknowledged due to the perishable nature of the goods.
If you cannot contact the store by telephone for any reason please send us an email. We will get back to you ASAP and your claim will still be considered if you have emailed us within a reasonable time frame.
We do not offer cancellation of orders or refunds due to change of mind. If your delivery isn’t suitable we can assist to organise an alternate option that is more suitable.
In extenuating circumstances management may refund at their discretion only. All refunds will incur the above mentioned cancellation fee of 6%
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By placing an order you agree to these Terms and Conditions.